Terms of Service
TERMS AND CONDITIONS
All cookies are subject to the following Terms and Conditions.
Payment due. 50% payment is required upfront so I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! The remaining balance is due 48 hours before pick up.
Quotes
All quotes are valid for one week, but that does not guarantee I can fill the order. Orders are only added to the calendar after the required 50% is received.
No show = no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed-upon pickup time forfeits your order. Need to reschedule your order? Please reach out 2 days before your pickup time.
Refunds. I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, I cannot offer refunds after that time, as your cutter order has likely already been placed. But the good news -you get the cookies!
Delivery Clause. All orders are pick-up only. Delivery can be an option if you live within 10 miles of the pick-up location with an additional fee of $5.
Pickup Dates and Times. Delivery and pick-up times are set upon ordering. Put that cookie pick-up in your calendar!
Change Cutoff. Decisions are tough! But I’m here to help. Once you’ve placed your order, I secure needed items like cutters, colors, and sprinkles. If you’re thinking about a change, contact me to discuss changes.
Inspiration. I love inspo pictures! They're just that - inspiring. Your cookies may not be perfect replicas – I’ll try to keep it close. Colors, shapes, and designs may vary from the inspiration photos.
Sick Care. I know you can't control when you get sick, and I want to work with you. Need to reschedule your event? I can freeze your cookies for two weeks so you can stay home and rest.
Unforeseen Circumstances
On rare occasions, things happen which may lead to the need to cancel your order. Examples include illness or any other unforeseen circumstance that affects the ability to deliver the ordered items. Should this happen, a refund will be given within seven business days after cancellation.
In a hurry? While I can't accommodate all last-minute orders, I will try my best. Orders placed with a turnaround time of under five days will require a rush fee of $25.
Price Adjustments. All prices are subject to change. Prices are dictated by ingredients costs. I'm always trying to provide the best-tasting cookies to my clients. This also means I can't honor old pricing.
Product Photography. Say Cheese! I create replicas of client orders to photograph for social media and my website. I promise not to post pictures of your cookies until after the event.
Character Cookies. Copyrighted images (think Disney) are protected, and I won't be able to replicate them in baked goods. I can make a similar color palette, though - so let's talk!
Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may differ slightly from what you end up with. Also - cookies in photos may not be true to size.
Order Minimums. I require a minimum order of 1 dozen.
It's All Yours Now. Once you pick up your order, what happens to your cookies is all on you! Cookies are fragile, so treat them with care when handling them. Also, don’t refrigerate or store them in a hot place. They are best if left in the package until eaten.
Shipping. I do not offer shipping, but if you decide to ship your cookies, take special care. Cookies are fragile and can easily be broken during shipping.
Allergies. I do not accommodate orders that are gluten-free, nut-free, dairy-free, or free of other allergens.
Cottage Food Laws. This has been made in a home kitchen, not subject to state food safety inspections. My kitchen is not nut-free, egg-free, dairy-free, gluten-free, or shellfish-free.
In Sickness and in Health. Remember you're consuming food, and with the consumption of anything, there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities.
Pay means Yay. Once you've submitted payment for your order, you're accepting the above terms.